Contact Center

Build loyalty and
win hearts

Our Contact Center manages all customer relationship activities, in foreign affairs and co-sourcing, in line with customer needs and goals.

CONTACT CENTER SERVICES

Inbound

The goal of inbound marketing is for potential customers to come by themselves, that is, to earn their favor, not to buy. Inbound marketing is marketing that the consumer may even like.

Help desk

The Help Desk service provides information and assistance to users who encounter problems managing a purchased product or service. The goal is to solve the problem through the telephone support and tools available to us. Help Desk services are monitored by “Trouble Ticketing” systems to extend the problem to the higher level department and always monitor the progress of the ticket.

The flexible iCom infrastructure is designed to be compatible with most software such as CRM or Trouble Ticketing, and the iCom team, through the Software Development and System Integrator departments, can create or research the application that best suits your needs.

Customer Service

Customer Service is providing customer service before, during and after purchasing the product and is the first contact the customer has with your company: for information, complaints, help.

This activity requires experienced and competent staff because the response to each request must be at the level of the company represented and must not involve a long wait. The care we will have for your customers is the same as for our customers, because a satisfied customer is a loyal customer. The flexible iCom infrastructure is designed to be compatible with most software such as CRM or applications tailored to your needs.

Info Service

Infoservice provides support for communication and advertising campaigns by offering operator support to provide more information or clarification regarding the advertising message. The purpose of the operator is to make it easier for the caller to choose and / or accept the offer in general; the offer is generally presented by appointment / consultation; the service does not deal with sales. The service is especially suitable for supporting television communication campaigns.

Reservations

A service designed to support events or manage appointment schedules of experts and health & wellness sector structures. Operators arrange meetings or book meetings on behalf of the client through a centralized agenda.

Remote Contact Centar

The “Remote Contact Center” service is dedicated to small and medium enterprises or large companies and allows you to manage calls by sorting them by departments or contact persons

Remote secretary

The “Remote secretary” service is dedicated to freelancers and small businesses. This requires experienced and competent staff as the response to each request must be at the level of the company represented and must not involve a long wait. The “Virtual Secretary” service is available from Monday to Sunday from 8 am to 9 pm every day of the year at a transparent price for all.

Outbound

Outbound marketing is any type of marketing in which a company initiates a conversation and sends a message to its audience. It is quite aggressive because it interrupts the consumer in some activities such as watching a movie, listening to music, and even googling on the Internet.

Telemarketing

The Help Desk service provides information and assistance to users who encounter problems managing a purchased product or service. The goal is to solve the problem through the telephone support and tools available to us. Help Desk services are monitored by “Trouble Ticketing” systems to extend the problem to the higher level department and always monitor the progress of the ticket. The flexible iCom infrastructure is designed to be compatible with most software such as CRM or Trouble Ticketing, and the iCom team, through the Software Development and System Integrator departments, can create or research the application that best suits your needs.

Lead Generation

The Help Desk service provides information and assistance to users who encounter problems managing a purchased product or service. The goal is to solve the problem through the telephone support and tools available to us. Help Desk services are monitored by “Trouble Ticketing” systems to extend the problem to the higher level department and always monitor the progress of the ticket. The flexible iCom infrastructure is designed to be compatible with most software such as CRM or Trouble Ticketing, and the iCom team, through the Software Development and System Integrator departments, can create or research the application that best suits your needs.

Surveys and research

The Help Desk service provides information and assistance to users who encounter problems managing a purchased product or service. The goal is to solve the problem through the telephone support and tools available to us. Help Desk services are monitored by “Trouble Ticketing” systems to extend the problem to the higher level department and always monitor the progress of the ticket. The flexible iCom infrastructure is designed to be compatible with most software such as CRM or Trouble Ticketing, and the iCom team, through the Software Development and System Integrator departments, can create or research the application that best suits your needs.